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ASUS claims shifted connector on Matrix RTX 5090 is original design, refuses repair
Thursday, December 25, 2025 at 02:19 PM
ASUS is reportedly refusing to fix an RTX 5090 graphics card with a shifted connector, stating it is the "original product design."
Context
ASUS is facing scrutiny after dismissing reports of misaligned power connectors on its flagship ROG Matrix RTX 5090 as an intentional "original product design." Despite the card’s premium $3,999 price tag, the company has reportedly refused to repair units where the 12V-2x6 connector is shifted within the cooler frame, making cable insertion difficult. This follows a brief shipment suspension in early December 2025, which ASUS characterized as a period for "product optimizations" rather than a formal recall.
For investors, this rigid stance on a visible manufacturing inconsistency in a limited run of only 1,000 units risks damaging the high-margin Republic of Gamers brand equity. The controversy surfaces as enthusiasts remain sensitive to the thermal and mechanical reliability of NVIDIA’s high-power Blackwell architecture. By prioritizing 30-day refunds over direct repairs for its most exclusive "halo" product, ASUS may undermine long-term consumer trust in its luxury hardware portfolio heading into 2026.
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